How to reach us
- Client services email: [PLACEHOLDER — client services email address].
- Telephone or messaging: [PLACEHOLDER — phone or WhatsApp number].
- Hours: [PLACEHOLDER — days and hours your team replies, with time zone].
- Registered address for written correspondence: [PLACEHOLDER — company address].
Before you write
Including a few details lets us answer in one reply rather than several. If your message concerns an existing order, quote your order reference and the email address used at checkout.
- For a piece you are considering: the product name and what you would like to see or know.
- For an order in progress: the order reference and the delivery country.
- For a return or exchange: the order reference and a short note on the reason.
- For anything involving condition: clear photographs in daylight.
Response times
Enquiries are answered in the order received, within [PLACEHOLDER — expected response window]. Messages arriving outside our working hours are picked up on the next working day.
If a question needs a physical check of a piece, we will tell you when to expect the full answer rather than replying with a partial one.
Press, wholesale and partnerships
For editorial requests, stockist enquiries or collaborations, write to [PLACEHOLDER — press or partnerships email] with a short outline of the project, timelines and where the work will appear.
Placeholders shown in square brackets are awaiting confirmed details from OVIRTU and should be completed before publication.