How we collect feedback
After an order has been delivered we invite clients to tell us how the piece compares with the description, how it arrived, and how the service felt from first message to delivery.
We ask for specifics rather than scores alone — the accuracy of colour, the fit of a shoe, the quality of the packing — because that is what helps the next person decide.
How reviews are verified
- Only clients with a completed order can leave a published review.
- Each review is matched to an order reference before it appears.
- We never write, commission or edit reviews on a client's behalf.
- Wording is left as written; we correct nothing beyond obvious typing errors.
Critical feedback
Unfavourable reviews stay published. Where a fair point is raised we reply publicly, explain what happened and say what we changed. A review is only removed if it contains personal data, abuse, or content unrelated to an order.
If a review describes a problem we can still fix, our team contacts the client directly to resolve it.
Share your experience
To add a review, write to [PLACEHOLDER — reviews email address] with your order reference and a few lines about the piece and the service. Photographs are welcome and are only published with your permission.
Where we publish collected ratings outside this site, those profiles are listed here: [PLACEHOLDER — links to external review platforms, if used].
Placeholders shown in square brackets are awaiting confirmed details from OVIRTU and should be completed before publication.